Drivers of AI adoption at work

Employee motivation, trustworthiness perceptions, and confidence

Abstrakt

The role of humans in AI adoption is critical, as employees’ willingness to apply AI tools can either facilitate or impede the successful development and integration of AI in organizational contexts. Prior research suggests that several factors influence this willingness, yet empirical evidence on workplace AI use remains limited. This study examines how motivation, perceptions of AI trustworthiness, and confidence in interacting with AI tools shape employees’ intention to use AI at work. Data were collected through a Likert-scale online survey targeting professionals across various industries. The results reveal three key findings. First, all predefined motivational factors positively influence user motivation, with productivity emerging as the strongest motivator. Second, although respondents expressed awareness of trust-related concerns, no meaningful correlation between trustworthiness perceptions and actual AI usage was identified. Third, confidence in interacting with AI tools shows a positive association with both motivation and willingness to use AI at work. These findings highlight the central role of human motivation and confidence in AI adoption.