The Financial Benefits of Smart Service Provision in the Brazilian Manufacturing Sector

Abstract

Manufacturers are increasingly focusing not only on their product offering, but also on services. They want to create customer value and protect their competitive edge in the marketplace. The transition process from product-to-service-centric logic is referred to as servitization. Despite a large and growing body of academic literature, there are still some gaps in research in the field of financial benefits.  The aim of the paper is to study if small and medium-sized manufacturers perceive the financial benefits of providing smart services. The research was carried out with the respondents from small and medium-sized companies that are representatives of the electrical industry.